Solar Wise Group Pty Ltd. (ABN 84 672 006 923), hereinafter referred to as “SWG,” acknowledges and respects your privacy rights and is dedicated to protecting the privacy of both our customers and website visitors.

This Privacy Policy delineates how SWG and its subsidiaries (“we/us/our”) will manage (collect, utilize, maintain, and disclose) personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (the “Privacy Law”).

Collection of Personal Information

SWG may gather personal information through various channels, including but not limited to, website visits at www.solarwisegroup.com.au, quote requests, call-back requests, website registrations, order placements, newsletter subscriptions, form completions, and other interactions or activities facilitated on our website.
Basic information such as name, phone number, address, and email address may be provided to enable us to disseminate information, provide updates, and process product or service orders. Additional information may be collected on other occasions, such as when providing feedback, disclosing personal or business details, adjusting content or email preferences, responding to surveys or promotions, supplying financial or credit card details, or engaging with our customer support.

Moreover, any other information provided during interactions with us may also be collected.

Our website might utilize “cookies” to enrich user experiences. Cookies are placed on your hard drive by your web browser for record-keeping purposes and occasionally to track information about you. You can choose to configure your web browser to reject cookies or to alert you when cookies are being sent. However, please note that certain parts of our website may not function optimally if you opt to disable cookies. Users with remarketing cookies may receive targeted advertisements across advertising networks. You can opt out of this ad serving through the Network Advertising Initiative (NAI) opt-out page at www.networkadvertising.org or opt out specifically from the Google Remarketing program using the Google Ad Preference manager: www.networkadvertising.org. Additionally, the Google Analytics Opt-out Browser Add-on tool can be utilized to opt out of the Google Remarketing program.

Our site may periodically include links to other websites not owned or controlled by us. These links are provided solely for your convenience. The inclusion of links to third-party websites does not imply sponsorship, endorsement, or approval of these sites. It’s important to note that SWG is not accountable for the privacy practices of such external websites. We urge our users to review the privacy statements of each website that collects personally identifiable information upon leaving our site.

Utilization of Personal Information

SWG may employ your personal information for the following purposes:

Providing the products and services you’ve ordered.

Notifying you about promotions, offers, or specials.

Enhancing customer service – the information you provide assists us in addressing your customer service inquiries more efficiently.

Utilizing aggregated information to comprehend how you and other users utilize the services and resources offered on our website.

Using any feedback provided to enhance our products and services.

Conducting promotions, contests, surveys, or other website features.

Sending you information on topics we believe will interest you, as per your agreement.

Sending emails, SMS, newsletters, and postal mail.

SWG may reach out to you via various means, including but not limited to telephone, email, SMS, or postal mail.

Disclosure of Personal Information

SWG does not trade, sell, or rent your personal information to third parties.

We may disclose your personal information to our employees, officers, insurers, professional advisers, agents, suppliers, or subcontractors to the extent reasonably necessary for the purposes outlined in this Policy. Personal information is only shared with third parties when essential for delivering our services.

There may be occasions when we need to divulge personal information to comply with legal obligations, such as laws, regulations, court orders, subpoenas, warrants, legal proceedings, or law enforcement agency requests.

Additionally, we may utilize your personal information to safeguard copyright, trademarks, legal rights, property, or the safety of SolarWise Group www.solarwisegroup.com.au, its customers, or third parties.

Your consent to share personal information with SWG subsidiaries:

Third-party service providers (such as our call center) assist us in operating our business and website or managing activities on our behalf. We will take reasonable measures to ensure that overseas recipients comply with Australian Privacy Principles, unless they are subject to laws that adequately protect your information, similar to Australian Privacy Principles. By providing your personal information to us, you consent to the transfer of that information to any third-party service providers, even if they have servers located outside of Australia, for this purpose. We shall disclose your personal information if the disclosure is required or authorized by an Australian law or a court/tribunal order.

Information Security

SWG is dedicated to ensuring that the information you provide is secure. To prevent unauthorized access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard and secure information, protecting it from misuse, interference, loss, unauthorized access, modification, and disclosure.
The transmission and exchange of information occur at your own risk. We cannot guarantee the security of any information you transmit to us or receive from us. While we take precautions against unauthorized information disclosures, we cannot assure you that collected personal information will not be disclosed inconsistently with this Privacy Policy.

Access to Information

In accordance with the provisions of the Privacy Act 1988 (Cth), you may request details of the personal information we hold about you. When requesting access, we may require some form of identification (such as a driver’s license or other identification) to verify your identity. In some instances, we may also request a reasonable fee to cover the cost of providing access. If you wish to receive a copy of your information or believe that any information we hold about you is inaccurate, outdated, incomplete, irrelevant, or misleading, please email us at info@solarwisegroup.com.au
We reserve the right to refuse to provide information we hold about you in certain circumstances as outlined in the Privacy Act.

Correction of Information

If you believe any personal information we hold about you is incorrect, outdated, or if you have concerns about how we handle your personal information, or if you wish to have your personal information deleted, please contact us at info@solarwisegroup.com.au, and we will endeavor to address those concerns.
Should we become aware of any ongoing concerns regarding our privacy practices, we will take these concerns seriously and work to address them.

Complaints

Should you have any issues or complaints, including concerns regarding compliance with the Australian Privacy Principles, please contact us at info@solarwisegroup.com.au, detailing your concern.

Unsubscribing

To unsubscribe or opt out of communications from us, please send an email to info@solarwisegroup.com.au

Updates

Please note that we may amend this Privacy Policy periodically to align with the Privacy Law. We reserve the right to modify this Policy at any time, at our discretion, with all modifications becoming effective immediately upon posting on our website. Kindly revisit our Privacy Policy from time to time to review any changes.